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15 docs tagged with "Google reviews"

Guides about collecting reviews on your Google Business Profile.

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Choosing your star threshold

Decide whether 3, 4 or 5 stars should send a customer to your public review page, and understand what each threshold costs you.

Create a Google review QR code

Generate, download and print a QR code for any Trustaroo location so customers can rate you and leave a Google review in seconds.

Customers not redirected to Google

Fix a review page that never sends happy customers to Google or Trustpilot: check the review filter, the star threshold, the review URL and overrides.

Find your Google review link

Get the review link from your Google Business Profile so happy customers land straight on the write-a-review dialog, not on your listing.

How the review filter works

See exactly what happens at each star rating, what the review filter does with low ratings, and what it cannot and must not be used for.

How to ask customers for a review

Scripts and timing for asking customers face to face for a review, with wording for restaurants, salons, clinics, garages, shops and home services.

Multi-location setup

Name locations consistently, decide between one shared Google review link and one per branch, and compare how your branches are performing.

Respond to unhappy customers

A playbook for handling low ratings and private feedback: response time targets, what to say, taking it offline and closing the loop.

Review filter and platform policies

Understand what review gating is, why Google and Trustpilot prohibit it, and how to use the Trustaroo review filter in a way that stays inside platform rules.

Review response templates

Copy-paste reply templates for 5-star, 4-star, 3-star and 1-star reviews, unfair reviews, and follow-up emails after private feedback.

Reviews missing from your dashboard

Find out why expected ratings are missing from your Trustaroo dashboard: the period and location filters, scans without a rating, and reviews left on Google.

Set your location defaults

Configure the review page URL, the review filter and the referral threshold once, and let every location in your account inherit them.