12 docs tagged with "Private feedback"

Find any rating or piece of private feedback on the Trustaroo Reviews page using the location filter, search box, column sorting and paging.

Decide whether 3, 4 or 5 stars should send a customer to your public review page, and understand what each threshold costs you.

Set the company name customers see on your review page and the contact email and phone Trustaroo can show on the private feedback page.

See exactly what happens at each star rating, what the review filter does with low ratings, and what it cannot and must not be used for.

Understand which location settings inherit from your business profile, how to override just one branch, and what an empty field really means.

See what unhappy customers typed on your Trustaroo feedback page, why the feedback is anonymous, and how to turn comments into fixes.

A playbook for handling low ratings and private feedback: response time targets, what to say, taking it offline and closing the loop.

Understand what review gating is, why Google and Trustpilot prohibit it, and how to use the Trustaroo review filter in a way that stays inside platform rules.

Copy-paste reply templates for 5-star, 4-star, 3-star and 1-star reviews, unfair reviews, and follow-up emails after private feedback.

Let unhappy customers reach you directly by showing your contact email and phone number on the private feedback form, per business or per location.

A column-by-column reference for the Trustaroo reviews table: date, location, rating, feedback, device, browser and the redirected marker.

Before and after wording for all four review page screens, and how each line changes whether a customer finishes the rating or writes a public review.