15 docs tagged with "Review filter"

Decide whether 3, 4 or 5 stars should send a customer to your public review page, and understand what each threshold costs you.

Fix a review page that never sends happy customers to Google or Trustpilot: check the review filter, the star threshold, the review URL and overrides.

What scans, average score, referrals, average rating and total reviews mean on your Trustaroo dashboard, and how each number is calculated.

Use a Facebook page, Tripadvisor, Booking.com, Yelp or an industry platform as your Trustaroo review destination, and what to do without one.

See exactly what happens at each star rating, what the review filter does with low ratings, and what it cannot and must not be used for.

Understand which location settings inherit from your business profile, how to override just one branch, and what an empty field really means.

See what unhappy customers typed on your Trustaroo feedback page, why the feedback is anonymous, and how to turn comments into fixes.

Understand the 1 to 5 star breakdown on your Trustaroo dashboard, how the percentages are rounded, and what the shape of your ratings means.

A playbook for handling low ratings and private feedback: response time targets, what to say, taking it offline and closing the loop.

Understand what review gating is, why Google and Trustpilot prohibit it, and how to use the Trustaroo review filter in a way that stays inside platform rules.

Configure the review page URL, the review filter and the referral threshold once, and let every location in your account inherit them.

Test your Trustaroo review link end to end: submit a rating, confirm the redirect works and check that the interaction reaches your dashboard.

Quick answers about plans and billing, QR codes and locations, the review filter, email automation, analytics, languages and the most reported problems.

Plain definitions of the words Trustaroo uses, from review page and short link to referral, redirect threshold, interaction and contact.

Trustaroo turns a QR code or short link into Google and Trustpilot reviews, and sends unhappy customers to a private feedback form instead.