9 docs tagged with "Troubleshooting"

Set a new Trustaroo password from the Security settings panel, meet the complexity rules and understand the limit of two password changes per day.

Fix a review page that never sends happy customers to Google or Trustpilot: check the review filter, the star threshold, the review URL and overrides.

Find out why customers see the Link not found screen after scanning your QR code, and how to check, repair or replace a review link that no longer works.

Diagnose a review QR code that phones will not read: print size, contrast, glare, low-resolution scaling and printing a screenshot instead of the file.

Request a password reset link by email, set a new password and get back into Trustaroo when you cannot remember the one you signed up with.

Work through every reason automated review request emails never reach your customers: the automation toggle, contact status, delays and Zapier settings.

Find out why expected ratings are missing from your Trustaroo dashboard: the period and location filters, scans without a rating, and reviews left on Google.

Test your Trustaroo review link end to end: submit a rating, confirm the redirect works and check that the interaction reaches your dashboard.

Quick answers about plans and billing, QR codes and locations, the review filter, email automation, analytics, languages and the most reported problems.