Link not found: fix a review link
Find out why customers see the Link not found screen after scanning your QR code, and how to check, repair or replace a review link that no longer works.
QR code not scanning: how to fix it
Diagnose a review QR code that phones will not read: print size, contrast, glare, low-resolution scaling and printing a screenshot instead of the file.
Review request emails not arriving
Work through every reason automated review request emails never reach your customers: the automation toggle, contact status, delays and Zapier settings.
Reviews missing from your dashboard
Find out why expected ratings are missing from your Trustaroo dashboard: the period and location filters, scans without a rating, and reviews left on Google.
Customers not redirected to Google
Fix a review page that never sends happy customers to Google or Trustpilot: check the review filter, the star threshold, the review URL and overrides.
Review filter and platform policies
Understand what review gating is, why Google and Trustpilot prohibit it, and how to use the Trustaroo review filter in a way that stays inside platform rules.
Trustaroo FAQ: common questions
Quick answers about plans and billing, QR codes and locations, the review filter, email automation, analytics, languages and the most reported problems.